Episode #15 | june 13, 2025 | All Episodes
The Hidden Power of Day One and Why It Determines Everything
On this episode we feature Wesley Epstein, Director of Training and Franchise Business Consultant at Eggs Up Grill, who shares how culture and hospitality fuel operational excellence across a growing restaurant franchise. Wesley explains how consistency and connection are built from day one through onboarding, digital training and ongoing franchise support to ensure every guest and team member experiences the same brand DNA at every location.Wesley also highlights the use of Wisetail’s LMS, branded internally as Egg Yolk University, to deliver scalable, personalized training while preserving the human-first values at the core of the brand.
Take a Listen!
WITH SPECIAL GUEST
Wesley Epstein
Director of Training & Franchise Business Consultant at Eggs Up Grill
YOUR HOST
Josh Kurtz
Lead Account Manager at Wisetail