Ditch the Scripts: How Play, Failure and Improv Are Revolutionizing Hospitality Training

1. Image depicting a training session focused on innovative hospitality methods, emphasizing play, failure, and hands-on learning.

Written by

All, L&D Best Practices, Podcast, Restaurant

Episode #18 | August 12, 2025 | All Episodes

Ditch the Scripts: How Play, Failure and Improv Are Revolutionizing Hospitality Training

Audrey Benet, Director of Training at GuestCounts Hospitality, shares insights into how modern training techniques can transform learning in the hospitality space. With two decades of experience leading operations, culture and training for global brands, Audrey brings a human-centered perspective to scaling systems while prioritizing team well-being.

Audrey outlines how humor, improv and technology help make learning more effective and inclusive. She emphasizes the importance of creating safe environments where team members can fail forward, build soft skills and grow into confident leaders through practical experience and collaborative feedback.

1. Image depicting a training session focused on innovative hospitality methods, emphasizing play, failure, and hands-on learning.